human-robot interaction human-AI interaction service robots human-AI co-creation
This PhD research investigates whether the type of service provider (human, human-robot team, or robot) shapes customer tipping behavior and perceptions of service quality.
➝ Data collection for this project began in Spring 2026 and is ongoing in the lab.
Hendi’s research also examines how people collaborate with AI during creative writing tasks, and how that collaboration shapes their sense of ownership over the finished piece.
➝ Data collection for Study 1 is complete, and Study 2 is currently ongoing in the lab.